Frequently Asked Questions

What Types of Payment Do You Accept?
We currently accept payment by Visa, MasterCard, and Discover.  All transactions will appear on statements as
Why Do You Not Accept PayPal?
PayPal has a current policy of not accepting payment from sites that deal in adult content.  They have a history of shutting down sites for violations and freezing funds.
Are These Videos From the Producers and Stars in Japan?
All of our videos are offered in partnership with video production companies and performers in Japan.  We have the online distribution rights for these videos and they are being offered with the full knowledge and permission of the producers.
Help! My Downloads Aren't Completing
Because different systems, browsers, and configurations work in different ways, we occasionally find that customers run into trouble with downloads from the email links provided.  To ensure the file downloads, it is best to “right click” the link and select “Save As” as your option.  If you run into issues with downloads, contact us at [email protected] and we will work with you to make sure you get the files you ordered.
Am I Allowed to Share These Videos?

We allow you to download 3 copies of the video within 3 days of purchase.  We would like you to be able to enjoy them on multiple devices, so we encourage you to copy them to your own personal devices.  Please do not share videos with others.  We believe that people in the rope community are responsible people and understand the damage that sharing videos can do both to sites like as well as the producers and performers in Japan.  We try to keep prices low and provide a lot of access and flexibility.

I Saw Your Videos Posted on Another Site, What Should I Do?

Please contact us at [email protected] and let us know where you saw the file.  We have a strict policy regarding piracy and will prosecute all cases of infringement to the best of our ability.